WE ARE HERE TO ANSWER ANY

Questions You May Have

We are here to answer any questions you may have about our programs. Reach out to us and we’ll respond in no time.
Why Top Notch Posts?

Our 6-foot vinyl signposts are more visible and substantial than the typical metal stakes or plastic posts. Since your sign is a representation of your business, a vinyl signpost will help present your services with professionalism and continuity. By eliminating the task of installing your own signage, you can spend more time in sales and leave the dirty work to us. Not to mention, our posts are guaranteed to stand sturdy and upright. If you want to separate yourself from other realtors, our posts, riders, and brochure boxes are a great way to do that.

How do I submit an order and know it has been received?
Once you have created an account, go to the account dashboard. From there you will be able to submit installations, removals, and service calls, and manage your current listings. If your unable to complete this process, please give us a call! After you submit your order, you will receive a confirmation number and receipt via email. Once the post is installed/ removed you will receive a confirmation email.
What does my initial order and payment entail?
Your initial order is a one time payment for installation and removal of the real estate post, your sign, and any additional riders/brochure box. The initial cost also includes 60 days of rental on the post. After 60 days your rental period will be extended one month at a time (30 days) for $20 per month. Specific pricing can be found in our services and pricing page.
How do I know if my rental period is ending?

You will receive an email 10 days before your current rental period is up and another three days before your rental period is up. The post rental will automatically be extended monthly until you remove the post. We will send you emails and updates throughout the process.

How do I extend my post rental beyond the initial 60 days?
If you would like to keep the post at the property for longer than the initial 60 days, it will be automatically charged to your account $20 a month until the listing has sold.
What should I tell the homeowner before ordering a post?
Before you submit an order, its important to talk with the homeowners to let them know you plan on putting up a post. This gives the homeowner an opportunity to talk with neighbors and inform them they are moving before the post goes up, because at that point, the secret is out! Also, it gives the homeowner a heads up to expect us. This way they aren’t surprised to see one of our installers digging a hole in their yard and wonder what the heck is going on!
Who determines post placement?
Our installers are expertly trained to locate the most visible and advantageous placement of your post and sign. We consider many factors in the placement decision including safety. We will not obstruct sidewalks, driveways, or roads, and will avoid all utilities. Once we clear that criteria, we find the absolute best location to get the most eyes on your sign! If you or the homeowner has a suggestion for where you would like the post, please include this in the special instructions box and if you like, place a marker in the location you had in mind. As long as this location fulfills our initial safety checklist, we will be more than happy to accommodate it. If not, we will find a location as close as possible to the desired one. ​
I have special instructions pertaining to a particular order, how can I relay that to the installer?

When submitting an order, you will have the opportunity to add in any additional details you think may or may not be helpful or essential to the driver completing the installation. If it is a gated community please give gate codes, or directions to be admitted by a security guard. If you feel that you can’t adequately describe the situation via computer, please give us a call.
The property has a dog fence, sprinkler system, should I include this in my special instructions? How about other Utilities? Electricity, Water, Cable etc?

Please make us aware of this in the special instructions box, and ask the homeowner to mark these lines (flags, stakes, etc) to the best of their ability. Our installers exercise extreme caution while digging, and safety is our number one priority. If a line is damaged, all installers are insured, and we will take the proper steps to remedy the situation. However, if we are not made aware of these lines, we will not assume liability for them.

How about other Utilities? Electricity, Water, Cable etc?

All of our installers are expertly trained to locate and avoid all utility lines. If there is any question or hesitation on behalf of the installer we will call Miss Utility and have the property marked. This will delay the installation process up to 2 business days, but is necessary if the installer isn’t able to safely install the post upon initial visit. This process is free of charge. Our installers exercise extreme caution while digging, and safety is our number one priority. If a line is damaged, all drivers are insured, and we will take the proper steps to remedy the situation.

Once I submit an order, how long until the post is installed or removed?

If you submit your order before 5 p.m. Monday-Thursday, your post will be installed the next day. If you submit an order Friday-Sunday before 5 p.m., your post will be installed on Monday. Aside from any extremely inclement weather or extenuating circumstances, all orders will be completed within this schedule.

You will receive an instant confirmation of service completed to the email you provide on your account.

What riders do you offer?

We offer a variety of riders which can be seen on our Products and Services page.

What is the brochure box and how is it installed?
A brochure box is a plastic box that contains brochures or flyers that are accessible to passerby. It is installed in the most advantageous spot for easy access at the particular listing. It is drilled into the post with screws.
How does sign panel storage work and how do I get the sign panels to our warehouse?
​If you are interested in having us store and install your sign panels, you can ship them to us at

 

Top Notch Posts
2295 lakeside Dr.
PO box 751
Lakemore, OH 44250
Or we can pick them up from your home/ office for a service call fee.

Do you produce sign panels yourself?
We do not produce the actual sign panels, but can refer you to a great local company that can help you with all of your printing and signage needs. When you do make new panels, they can ship them directly to us and we can inventory and store them immediately. ​
What if I prefer to install my own sign panel
This option is referred to as “Post Only Service”. Our installer will install just the post and hooks, as well as any additional riders/ brochure box, and the realtor will hang the panel themselves. When you create an account, in place of your panel number, just select “Post Only”
What is Top Notch Posts' Order Cancellation & Refund policy?
All notifications for cancellation of orders scheduled to be installed will be fully credited back to account if received before post has been installed.  Any notification for order cancellation after the post has been installed will not be credited back.  Order cancellations received while the driver is en route or at listing will be charged as a “Listing Visit” and the difference will be credited back to account.
The post was stolen/removed/damaged, what do I do?

This is a rare issue but can occasionally happen. If you find yourself in this situation please give us a call so we can determine a solution. Sometimes new homeowners will remove the post themselves and put it in the garage or behind the house. If an installer arrives at a property to remove a post and cannot locate it, he will report it as missing/stolen and the agent will be charged an $80 replacement fee if we are unable to locate the post within 10 days. If the homeowner has placed the post elsewhere on the property it will be a service call to go retrieve the post.

What are the surcharge rates for the extended zones?
There is no surcharge required for delivery within Zone 1. Zone 2 requires a surcharge of $35.00, Zone 3 requires a surcharge of $40.00, Zone 4 requires a surcharge of $45.00, Zone 5 requires a surcharge of $55.00, and Zone 6 requires a surcharge of $60.00.
What if I need an additional call?
There is a minimum service fee of $15 when we need to revisit the installation.
What if I want more than 1 (one) post for my listing?
You can order as many posts as you would like, but before doing so please check to see if the county, city or HOA have any rules against placing a post in the extra locations that you desire. If you are ordering more than 1 post for a listing, you need to place a separate order for each installation. Please be very specific as to where you would like each post placed. To ensure the best possible customer service, we strongly suggest that agents flag the specific area for each directional post.

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